The company with the name “NIKOLAOS ANDREOU of ANDREA”, which is based in Peristeri Attica, on Sofokli Venizelou street no. 45, welcomes you to the “www.silkycollection.com.gr” website.
Our company’s products are displayed and available for sale on the website. Website visitors can take advantage of the offers through the online process recommended here.
A necessary condition is the full and unreserved acceptance of the terms described in each offer, as well as those contained below. Therefore, it is recommended that you carefully read the following before browsing, accessing, using this website or making any transaction for benefits or services available through it.
Α. Concepts
Company: the company with the name “NIKOLAOS ANDREOU of ANDREA”, based on Sofoklis Venizelou street no. 45 in Peristeri (contact phone: 210 5746096 Monday to Friday 09:00 – 17:00)
Website: the present website “www.silkycollection.com.gr”
Product: the product offered for sale through the website
Buyer: any user of the website, who successfully participates in an offer posted on the website and purchases the product
Β. Terms of Service
I. Participation in the service is only allowed to persons who have reached the age of eighteen (18) and have full legal capacity. Each User expressly declares and guarantees that when registering on the website he will provide true, accurate and complete information and that he has the required legal conditions, but also the necessary ability to understand the terms and conditions contained in this agreement.
II. The Company offers for sale through the website products of third-party manufacturers from various sectors. The promotion of the products can be carried out at special prices and for a specific time or quantity under the more specific terms and conditions that are posted each time.
III. The expression of interest in the purchase of a product, as well as the creation of a personal account on the website silkycollection.com.gr constitutes explicit acceptance and consent on the part of the user to future information (marketing) regarding products and services of this organizing company via electronic messages.
The data stored for the information of the participants will always be kept in accordance with Law 2472/1997, Law Law 3471/2006 and the Decisions and Instructions of the Personal Data Protection Authority. Participants reserve the right to request at any time and without charge the confirmation, modification or deletion of their details and their exclusion from receiving electronic messages, by contacting the organizing company.
Γ. Purchase process with simple steps
I. Every visitor to the website has the possibility to express interest in the purchase of a product through the personal account (account), which he is asked to set up.
At the stage of its establishment, it fills in the required information in the respective fields (name, surname, telephone, shipping address of the product, e-mail address), while expressly declaring that it accepts, after careful reading, the present conditions.
II. After connecting to the website each time through his personal account, he chooses the offer that interests him. The purchase is made under the more specific conditions that are written each time next to the selected product. More special conditions may apply especially in the case of products that are offered at special discount prices for a limited period of time and bear a special marking for this purpose.
III. Then the interested party is invited to choose the method of payment for the selected product / products (in more detail for the possibilities provided below under E).
IV. The expression of interest is carried out by pressing the “Complete order” button. At this point, in the event that a credit card has been selected as a means of payment, the amount, which corresponds to the value of the product, is committed in the name and on behalf of the Company.
V. Upon successful completion of the order, a relevant confirmation is sent to the user’s email address, containing the following information
· Fullname
· Product details
· terms and conditions of the market (code – instructions)
· amount paid or expected to be paid
· time period, within which delivery of the product is expected to take place
VI. After the payment of the selected product has been confirmed (an exception is established in the case that cash on delivery has been chosen as the payment method, in which case the product is paid for at the same time as its delivery), this is given for shipping and delivery to the address stated by the buyer during the ordering process.
At the same time, with the shipment, the buyer receives a new electronic message, through which he is informed about the shipment and its code.
VII. Upon delivery of the product, the legal documents (shipping note – receipt), which include the value of the purchase, are attached and granted to the Buyer.
VIII. Due to the nature of online purchases and in view of the lack of physical contact with the items to be purchased, the expectations of the final recipient may be contradicted by the selected product. The Company attempts through the completeness of the descriptions, which it posts on the website, to provide the interested party with all necessary information.
IX. The Buyer may withdraw without reason from the contract for the sale of the product or service within an exclusive period of fourteen (14) calendar days from receipt of the product,by written notification of his request to the Company at info@silkycollection.gr and at fax 210 5746096. (article 4 par. 10 of Law 2251/1994). The relevant terms and possibilities are listed in more detail below under G.
X. In relation to the promotion, distribution and purchase of the products, the provisions of the current legislation on Consumer Protection (L.2251/1994, as currently in force with L.3587/2007) are applied, as well as the issued Directives based on the law of the European Union.
D. Personal Account
I. Each interested party creates a personal account at silkycollection.gr, in order to make the desired transactions possible.
At the same time, it becomes possible through this to check previous purchases, but also to facilitate future ones, to be informed about the status of the account and to modify personal information, in order to avoid inaccuracies.
II. Each registered user (member) of silkycollection.com.gr is responsible for maintaining the confidentiality and security of his account password. He must notify immediately and without delay to the management of the website any attempt to violate his electronic account or any case of its use by a third party without authorization.
III. silkycollection.com.gr reserves the right to exclude any member from using the website and its services in the event of a violation of the terms herein.
IV. The data held by the members may be disclosed at any time to the competent judicial, police and administrative authorities, upon their legal request and in accordance with the applicable legislative provisions.
Ε. Payments
With the sole aim of facilitating transactions with the Company, every interested party is given the opportunity to repay the price corresponding to the selected product, in any possible way.
Ι. Credit card use
Credit card purchases are made under the condition of legal use. The cards accepted by the collaborating bank Alpha Bank are Visa, Visa Electron, Mastercard, Maestro of all banks.
· The correctness and security of your transactions is guaranteed by the use of the SSL protocol by the cooperating bank.
· The Company neither intervenes nor has anything to do with the following electronic payment process, for which the PIRAEUS BANK is solely responsible. Therefore, it is unable to store or process credit card information. This means that every time you want to buy a product, you must re-enter your credit card number and explicitly state that you are the owner of the card or that you are using it legally.
· It is emphasized that the company is not responsible for the terms of use of personal data adopted by the financial institutions with which it cooperates to complete the relevant transactions.
· The Company bears no responsibility in case of illegal use of credit cards. By entering the required credit card information, the interested party expressly declares that he has the legal right to use it.
· By providing credit card details, the consent of the interested party is declared to freeze the amount of the Offer and charge his credit card.
In the event that the transaction, which is carried out through the credit card, is rejected for any reason by the issuing bank or the credit card network,the purchase cannot be made and another payment method must be selected as an alternative.
· The Company bears no responsibility in those cases, in which the charge or blocking of an amount on the credit card is not carried out due to the fault of the Online Payment Processing Provider or the Online Service Provider (Internet Service Provider or ISP) of the bank. Cases of hardware or software failure, as well as failure to inform the Company in time to complete the transaction, are indicated as examples.
ΙΙΙ. Bank transfer
Alternatively, the Buyer is given the opportunity to make his purchases by bank transfer.
Information in the Payment Methods field of the website
IV.Cash on delivery
Buying a product via cash on delivery is not excluded. Payment is made in cash to the employee of the transport company.
F. Order cancellation before product delivery
The buyer has the right to cancel the order, the order made before even receiving the product. In this case, the buyer sends a cancellation statement to the email address info@silkycollection.gror comes in telephone contact with the Company’s Helpdesk during the hours described above.
The Company will accept the cancellation and refund the price to the buyer – with a credit to his credit card, if the transaction was made through it – if the purchased product has not been given for shipment.If already given, then the cancellation will be treated as a refund according to the conditions listed below.
G. Withdrawal from the purchase – Product return terms
I. The buyer has the right to return for any reason the product he bought and delivered to him within 14 days from the date of receipt. A necessary condition for the validity of the withdrawal is that the product has not been used and that it is accompanied by all the necessary documents proving the transaction carried out.
At the same time, to facilitate the process, it is recommended to send an e-mail to info@silkycollection.gr or call 210 5746 096.
The cost of return shall be borne exclusively by the withdrawn buyer, except in that case, in which defects are found in the product, in which case the costs shall be borne by the Company.
In particular, the conditions governing the return of a product are the following:
a. The product must be returned within 14 days from the date of receipt.
b. The product packaging must be in its original condition.
c. The returned product must not have been used and must not have suffered material damage.
d. Return costs are borne by the customer, except in the case of actual defects.
e. In the event that the product to be returned is received by the Company without prior charging of shipping costs, these costs are deducted from the amount of money to be returned.
f. The buyer must also place in the packaging all the documents required by law, in order to make it possible to cancel the specific sale.
In the event that the above conditions are not met, the product will not be received by the Company and will be returned to the sender, at the sender’s expense.
II. Upon the return of the product and its receipt by the competent service department, the Company undertakes to replace the product with another similar and new one, in case the original one has proven to be defective (replacement).
In any other case, the amount originally paid is credited to the buyer’s personal account on the website. Afterwards, it is possible to use the credited price for the purchase of another product of your choice.
If the new product has a higher price than the returned product, then the buyer must go through a new payment process to pay the difference. If, however, the new product has a lower value than the returned one, then the Company credits the buyer with the difference according to the above.
III. In the event that, for any reason, the replacement of the product (with another one of the same or different) is not an option of the buyer, the amount of money spent on the canceled purchase may be returned. The method of return is determined in consultation with the relevant department and includes all possibilities (bank account deposit, paypal, credit card or cash).
IV. Both the right to change and the right to return the product refer to the entire purchased product and cannot be exercised on a part of it alone (e.g. accessories that accompany the product).
V. Any products made available by the company at special discount prices (offers) for a limited period of time may be excluded from the possibility of unjustified withdrawal / return. In this case, the products are specially marked, while their exclusion from the right of unjustified return is clearly stated in the special conditions surrounding their disposal.
However, the right of return cannot be excluded and the buyer is entitled to return it to the company in the event that legal or factual defects are found in the delivered product.
Η. Shipping
The shipment of the products is carried out through the company Geniki Thachdromiki AEE.
Delivery time depends on the shipping method chosen by the buyer.
I. Limited License
The Company, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants the user a non-transferable, personal, limited right to access and use the website and its contents. In particular, the user is obliged to observe all notices regarding copyright and other proprietary rights and to refrain from any action, through which it is intended to modify, reproduce, publicly present or use the website and its elements for any public or commercial purpose.
Ι. Changes to the terms of use
The Company reserves the right to modify these terms for the use of the website at any time, without notifying its users. Modifications, additions or deletions to the terms and conditions take effect immediately, i.e. from their posting on the website.By using the website after these, it is assumed that you accept the changes, modifications, additions or deletions. For this reason, it is recommended to read the terms of use at regular intervals, in order to have safe and timely information about any changes in their content.
K. Limitation of Liability
· Any information that is posted and refers to the specifications of the displayed products, is always done in accordance with the information and instructions that the Company has received from the Manufacturer.
· The Company ensures the proper functioning of the website and the accuracy of its content. However, in no case can it be guaranteed that the site will not be affected by viruses.
· The Company may, at any time, change, suspend or discontinue any individual function of the website, including the availability or description of a product or service.
· The Company draws the user’s attention to the possibility that access to this website may be suspended or interrupted for reasons or problems related to the hosting servers.
· For your banking transactions, the Company has ensured a secure environment by using SSL protocol and cooperation with recognized financial institutions in Greece. Any obstacle that occurs during the banking transaction is solely the responsibility of the Bank and the user.
· During the purchase the Buyer declares consciously and responsibly that he makes legal use of the credit card he uses. The Company is not responsible for its illegal use.
· It is not the responsibility of the Company to cover the claims of third parties due to their misrepresentation, due to copying, falsification of the page or usurpation of part of it by unauthorized third parties, who carried out the above actions in violation of the intellectual and industrial rights of the Company and user morals.
· In order to provide comprehensive information to the browser, it is possible for the website to refer to links, which take the user to third-party websites. It is expressly stated that the Company is in no way responsible for the content of these links or for any loss or damage caused to the user by browsing these pages.
L. Industrial and Intellectual Property Rights
The design and contents of the website, including marks, logos, texts, graphics, images, photos and software are the property of the Company and are protected by Greek and International Legislation. Any copying, analog or digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public about the real Provider of the above website content is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written permission of the Company. The appearance of the above content on the website cannot in any way be perceived as a transfer or assignment of a license or right to use any of the above elements.
M. User Responsibilities
The user of the silkycollection.com.gr website accepts that he will use this website in accordance with the law and good morals.
· Agrees to refrain from posting or transmitting in any way any content, which is illegal, harmful, threatening, offensive, defamatory, defamatory, vulgar, obscene and in any way contrary to decency or is a violation of another person’s privacy; shows empathy or expresses racial, ethnic or other discrimination or may cause harm to minors in any way.
· It will also avoid any action that infringes the patent, trademark, trade secret, copyright or other proprietary rights of any third party.
· He undertakes at the same time that he will not attempt to use files or programs, which are designed with the purpose of interrupting, causing damage, destroying or equipping the operation of any computer software or hardware or even collecting or storing personal data of other users.Assumes responsibility for any damage caused by bad or unfair use of the relevant services.In the event that any of the above infringements are found, silkycollection.gr reserves the right to automatically delete the offending user, while taking any action provided by law. Claiming compensation from the company for any damage caused by the wrongful behavior of the user is not excluded. In any case and without prejudice to what is mentioned above, the user has the possibility to inform third parties via e-mail or with the help of social media about the Offers available through the website.
N. Transaction security and privacy
I. All information, which refers to personal information of users, is ensured as confidential. The Company has adopted procedures that protect the personal data that users provide through the website. User data is protected from any unauthorized access or disclosure, loss or misuse and alteration or destruction. Users’ connection to the website is secure because VeriSign digital certification technology is used in the environment of the bank PIRAEUS BANK
II. The purchase of a product, as well as the creation of a personal account on the silkycollection.com.gr website, constitutes explicit acceptance and consent on the part of the user to future information regarding advertising or promotional actions (marketing) products and services of this organizing company via electronic messages. The data stored for the information of the participants will always be kept in accordance with Law 2472/1997, Law Law 3471/2006 and the Decisions and Instructions of the Personal Data Protection Authority. Participants reserve the right to request at any time and without charge the confirmation, modification or deletion of their details and their exclusion from receiving electronic messages, by contacting the organizing company.
III. The Company does not disclose the details of website users and transactions, unless there is a written authorization from them or this is required by a court decision or a decision of another public authority. Only authorized employees have access to transaction information whenever necessary.The user can request at any time any data kept about him, as well as their correction, in case the existence of an error is documented. The user can request at any time any data kept about him, as well as their correction, in case the existence of an error is documented.
IV. Access to the Company’s systems (servers) is controlled by a firewall, which allows the use of specific services, while prohibiting access to systems and databases with confidential Company data and information.
Cookies
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By navigating the User to the Site, the User agrees to their creation and use. If the User does not wish to use cookies, he can either disable them or avoid browsing the Site.
O. Applied Law
The above terms and conditions are governed and supplemented by Greek law, European Union law and relevant international treaties. Any provision of the above which becomes contrary to the applicable laws, automatically ceases to be valid and is removed from this, without affecting the validity of the other terms.